Dear NSFAS: A tale of exhaustion

By: Tatum-Lee

I’m not sure if it’s just NSFAS and Mondays that collectively test my temperance or the fact that I have had such awful experiences with the process holistically, that has contributed to this post, here is a comprehensive list of things I have done and well…things they haven’t.

I have stood in lines as long as the Great Wall of China, in the hot sun, with hope in my hands and doubt in my heart as I handed over my life’s blueprint to unfriendly, unkind and condescending faces.

I have had conversations with people I will never meet, who compare getting clarification about my future, to standing in a grocery line at Shoprite.

I have been placed on hold for 30 minutes at a time, but never quite got through to who you preferred me to speak to. It’s been a month since you promised to get back to me. Registration has passed and still, I await your call.

I have applied thrice, because ‘my application has not been received’. Third time lucky, I guess. This time I was casually told that ‘I do not qualify because my case is different’. I bet it is like it has been for the past three years.

I have applied online, with the hopes that technology would restore the relationship between you and me, until I watched my application go from ‘pending’ to ‘please apply again’ in 15 minutes,

I have been running around between you and the University. Which for the most part, is most effective in making debit orders. Nevertheless, I digress, but they have sent me to you and you have sent me to them. Is this some kind of strategy to exhaust me to the point of no return?

I have posted on a Facebook page you have made available, in what I imagine to be directed at marketing and communication, yet you have ignored my questions and thousands of others and move on to better things, which I suspect is your job?

I have been urged to mail you, by your consultants, your website, and social media. Yet, I am still awaiting a  reply to a mail I sent you in 2015. Perhaps all students with queries have redirected to spam?

In conclusion,

Congratulations Y’all!

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Published in The Citizen

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Tatum-Lee is a Born Again Christian, qualified Writer and Content producer who resides in Cape Town, lives on Facebook  and reads books for breakfast

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